Refund and Returns Policy – Event Tickets


Our refund and returns policy for event tickets lasts up until the published event start time. If the event has started, we can’t offer you a refund or exchange. 

To be eligible for a refund or exchange, your ticket must be purchased directly from Carter House or our website (no third party resales). Please contact us to request a refund or exchange.

To complete your refund or exchange, we require a receipt or proof of purchase.


Once your refund or exchange request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


You may choose to hold a credit with Carter House Market & Cafe for purchasing a ticket to a future Carter House event. Please notify us of this request in your initial email.

Need help?

Contact us at for questions related to refunds and exchanges.